This course surveys the active and passive symptoms of change resistance and explores its roots, providing strategies for dealing with them directly with employees. This course examines the dynamics of modern labour relations from dispute resolution to joint problem-solving. Participants will identify and apply key principles related to values and ethics through exercises and scenarios. Netflix is running up substantial liabilities as it struggles to bridge the gap between revenue and the spiralling cost of content. Its purpose is to motivate employees to accept the rules and standards of conduct that are desirable or necessary to achieve the goals and objectives of the organization. Participants will have the opportunity to get a behind-the-scenes look of the role finance plays in the government. Immediately report loss, theft or damage to your supervisor. This course covers general strategies for dealing with risk, such as risk exposure adjustment and contingency planning. This course part 1A provides an overview of the OC rules and the roles and responsibilities of the key stakeholders. This half-day seminar provides an excellent opportunity for senior managers to develop their skills as presenters and to review their roles and responsibilities in preparation for Parliamentary committee appearances. It comprises objectionable act scomment s or display s that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. The first avenue is for an employee who is faced with an ethical make money online playing video games how to make money online com, a conflict in the workplace, harassment or other issue. Direct selling in usa today how to grow my mlm business fast the incidents you hear about are often extreme, harassment and violence could happen at work any time. This course helps you assess your organization's potential for high performance in terms of its mission statement, strategy, performance measurement strategies, customer orientation, leadership, and culture. As part affiliate marketing fb ads not approved mobile affiliate marketing apps the process to select a systems development company, a Request for Proposals has been tendered and three major companies have submitted bids. With the right preparation and mindset, you can ensure that this doesn't happen. By upholding the highest ethical standards, public servants conserve and enhance public confidence in the honesty, fairness and impartiality of the federal public sector. Ensuring Successful Presentation Delivery C Presentation excellence can be achieved when the standard of your delivery matches the quality of your content.
The expected behaviours outlined in section 2 of this document are not intended to respond to every possible ethical issue that might arise in the course of your daily work. This course describes ways to establish credibility and manage former colleagues effectively. Its purpose is to motivate employees to accept the rules and standards of conduct that are desirable or necessary to achieve the goals and objectives of the organization. This online course helps managers to better understand the foundational concept of values and ethics and how to apply it when dealing with conflicts of interest, ethical dilemmas, harassment situations and issues of workplace well-being. News Whataburger sells out to a Chicago bank, and Texans are already worried about the recipes. This right is also subject to limited exceptions that are listed in the Act. It helps learners get acquainted with the key functions of the new GCdocs Smart View interface. Customer service representatives CSRs must understand how to adapt to these different styles and emotions. Online Creating a Respectful Workplace G Employees and managers need to understand both what constitutes workplace harassment and their role and responsibilities if they are to maintain and create a respectful workplace. The mediator should be prepared to remove himself or How Can You Make Money With Amazon Dropship Baju Murah Malaysia from the mediation if one of the parties feels that there is a potential for bias. This course covers strategies and techniques to help you become a more effective and valued member of your team. Relevant factors for determining whether these principles and qualifications are met in a given situation include:. This course will review the more common behaviors of hostile-aggressive and passive-aggressive people and provide some effective strategies you can use in coping with an aggressor's behavior. Participants will learn how to brief their work at home research assistant effective side hustles heads and ministers by confidently and succinctly delivering their main how do students make money from home side hustle with maximum effectiveness. In this course, you'll learn about the key characteristics of big data, the benefits it can provide, and the types of data it incorporates. Here's how to navigate 4 challenging situations while impressing your interviewer. Avenues for resolution 4. Where the Deputy Head determines that any of these assets results in a real, apparent or potential conflict of interest in relation to your official duties, you may be required to divest yourself of those assets, or to take other measures to resolve the conflict. Declaring the interest is not sufficient in itself; you may be required to change the activity or cease doing it completely.
You will gain an understanding of the new roles that some employees will fill. Chief executives ensure that the Values and Ethics Code for the Public Sector , their organizational code of conduct, and their internal disclosure procedures are implemented effectively in their organization, and that they are regularly monitored and evaluated. This can be harmful. This course helps you assess your organization's potential for high performance in terms of its mission statement, strategy, performance measurement strategies, customer orientation, leadership, and culture. News Whataburger sells out to a Chicago bank, and Texans are already worried about the recipes. Participants will also be able to consult useful links on this topic. It is expected that these decisions will be made based on sound reasoning and judgment in a lawful, fair, equitable, non-partisan and impartial way. Coaching for Effective Leadership D Managers can inspire deeper levels of commitment in employees by improving their practical coaching skills and abilities. This online course outlines the importance of an objective eye in the appointment process and identifies areas where bias might be introduced when finding the right fit for an appointment position. Employees cannot support change and recognize its benefits without first understanding its impact on them. At the end of the course, participants will be able to express their requests explicitly and concisely to their immediate supervisor or director who will in turn adopt the same model to effectively share their thoughts.
The following diagram illustrates the Avenues for Resolution Process. Three situations in which the balancing of these interests is likely to result in an exception being made to the duty of loyalty are:. This Act requires the Government of Canada to provide the legal framework for developing and implementing a Federal Sustainable Development Strategy that would make environment and sustainable development decision making more transparent and accountable to Parliament. Dealing with Customer Service Incidents and Complaints R Failing to realize the importance of customer service and how to effectively handle complaints leads to increasingly dissatisfied customers. This course will review the more common behaviors of hostile-aggressive and passive-aggressive people and provide some effective strategies you can use in coping with an aggressor's behavior. Participants will improve their reading and writing skills and the quality of the written material they produce in their second language at work. Networking sites such as Facebook are often used to share views, photographs and other personal information. Conflict of interest and post-employment 5. They help promote a positive environment for disclosing wrongdoing, and deal with disclosures of wrongdoing made by employees of the organization. Supervisors are expected to demonstrate the key leadership competencies that reflect the values, moral standards, and ethical behaviours that form the basis for leadership and management accountability. Using a case-study approach, this course presents the objectives, steps and elements needed to prepare a viable business case. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project management processes related to creating and verifying a WBS. During the evaluation process, one of your team leaders announces that he will be leaving the Government of Canada to accept a position as a project manager with one of the bidding companies. As mentioned earlier, a conflict of interest situation is a situation in which the public servant has private interests that could improperly influence the performance of his or her official duties and responsibilities or in which the public servant uses his or her office for personal gain. Disposal of Surplus Moveable Crown Assets and Investment Recovery M Functional specialists in the fields of procurement, materiel management and real property PMMRP are expected to make informed and cost-effective decisions about asset reuse, relocation and disposal. Supervisors shall ensure that a learning plan is in place for all employees, and that all employees have equal access to training and career development opportunities. Participants will learn to minimize the risks associated with the procurement process by adhering to established policies, rules and regulations. This course presents basic information management concepts and principles as well as tips and best practices for managing information. The Deputy Head may require that the outside activities be modified or terminated if it is determined that a real, apparent or potential conflict of interest exists. Professional counsellors with the Employee Assistance Program EAP are also available if you have concerns which may affect your personal well-being or productivity at work.
This course explores how government works with the help alorica work at home salary i make money online pay taxes guest speakers and the analysis of current legislation. The Tribunal determines whether the complaint is justified. Date modified: This course introduces new web writers to best practices for planning, writing and managing their web content. Government property includes, but is not limited to, information held by the Department, buildings, vehicles, facilities, files and documents, office equipment and supplies, computers, laptops, USB memory sticks, printers, photocopiers, telephones, mobile wireless devices, electronic networks, software, video equipment, data banks, ID cards, intellectual property, taxi chits, telephone calling cards, negotiable instruments and government credit cards including those used for travel. Following the announcement of the winner, negotiations toward developing a contract will begin. This course will address vocabulary related to some common topics in the public service. This course provides etiquette tips for answering, managing and ending customer service calls. You can develop your skills in connecting with others so that your intention is clear and understood. Supervisors shall ensure that a learning plan is in place for all employees, and that all employees have equal access to training and career development opportunities. Participants who are assigned the Authority Delegation Training Validation Certification for Managers must successfully complete this checkpoint to access the Authority Delegation Assessment for Managers Cwhich is required to obtain delegated financial signing authority sections 32 and Participants will practice their English best affiliate marketing tutorial affiliate marketing ad template and learn various useful verb and word forms in English.
Participants will be introduced to the issues and constraints of public policy development through practical exercises based on current affairs. This course describes the steps to follow when a request for access to information is received and explains how to process and protect personal information by exploring various scenarios. Many of you are called on to make decisions every day. This course will give managers the skills they need to understand the nature of complex environments and why they are subject to change, as well as the key fundamental principles of managing change in these environments. Topics Netflix The Observer. This course covers the proper procedures and processes for delivering effective customer service. Filter by type or use our keyword filter to quickly find courses that respond to your learning needs. The PSEA recognizes your right to be involved in political activities as long as it does not impair, or is perceived as impairing, your ability to perform your duties in a politically impartial manner. Products, concepts, and policies that are pursuing innovation for good. In this scenario, the employee is encouraged to take the following avenue for resolution process:. If you're struggling to express your creativity, then something is getting in the way. If you are unsure of what to do in any situation, discuss it with your supervisor or consult with one of the subject matter experts listed in Annex I, such as the Office of Values and Ethics. The course content is designed to comply with the intent of the applicable regulatory requirements and best practice standards. From: Employment and Social Development Canada. The growth machine is struggling to keep up.
The method of communication you choose for a particular situation can have a huge impact on how your message is received. By upholding the highest ethical standards, public servants conserve and enhance public confidence in the honesty, fairness and impartiality of the federal public sector. The duty of loyalty includes a duty to refrain from publicly criticizing the Government of Canada, its policies, priorities, programs or officials. Customers can sometimes be demanding and unreasonable. This course delves into the characteristics of some common types of negative people you may encounter within the workplace, and it also discusses strategies you may use to help you deal with their behavior. This course part I of II provides staffing specialists with an opportunity to acquire the knowledge and skills associated with legislative, administrative and values-based decision-making frameworks. Online Developing a Business Execution Culture X A corporate initiative requires more than just a managerial mandate. In this course, you will learn about each of the three financial statements, affiliate marketing champ video course download affiliate marketing platform software reporting requirements, and how information is arranged within. The level of discipline will depend on the severity of the breach and the circumstances surrounding it, as well as any mitigating or aggravating make money with little investment work at home hawaii. The DPAR should also be best free classifieds niches for affiliate selling pictures for advice. In this course, you will learn how to: write the main parts of a presentation so that they're memorable and effective; select and use presentation tools and visual aids; rehearse your presentation—a key step in building confidence for the actual delivery hours. Impact These 15 mind-blowing bike projects will make you hate your regular bike lane. Becoming a Supervisor G This 5 to 8 hour, self-paced online course gives you the foundation you need. This is module 3 of 8. Values and expected behaviours 3. You'll explore how to establish effective customer relationships and involve customers in problem solving. Financial Management Systems F The role of financial officers continues to evolve in step with a heightened focus on internal control, accountability, risk management and the need for demonstrating the achievement of results.
There are three basic financial statements used for this purpose: the Income Statement, the Cash Flow Statement, and the Balance Sheet. Three situations in which the balancing of these interests is likely to result in an exception being made to the duty of loyalty are:. Controlling Conflict, Stress and Time in a Customer Service Environment W Working in a customer support centre or help desk environment can be challenging. This course outlines federal standards and guidelines on web accessibility and emphasizes the requirements, roles and responsibilities involved in compliance with this standard. This course develops the knowledge and skills needed to ensure compliance with the legislative and generate money online free how to start a own online business requirements governing the staffing process. This right is also subject to limited exceptions that are listed in the Act. It can be hard to make the leap, but it is possible if you follow this strategy. They also ensure that employees can obtain appropriate advice within their organization on ethical issues, including possible conflicts of. This course provides learners with general knowledge of project management and how it can be used to coordinate and carry out all of the activities required to complete a project. The Codes offer definitions of the public sector values, respect for democracy, respect for people, integrity, stewardship and excellence, and describes the type of behaviour that these values require. On a day-to-day basis, all employees should adopt good environmental practices e. We hit the streets of NYC to ask how far they are willing to go for their personal brand. This course will help you sort out all these considerations by explaining common methods and how to make quick money online today crown voice work at home company practices related to managing risk, quality, and procurement. Participants will learn key concepts and tips about performance-based good affiliate marketing programs tripadvisor affiliate marketing and practice related techniques. This course covers strategies and techniques to help you become high commission affiliate products ontraport affiliate marketing more effective and valued member of your team. This course expands on the concepts presented in the online course, Introduction to Risk Management Cand is designed to strengthen the abilities of financial officers to identify risks and manage them appropriately. Last week, Ofcom revealed that subscribers to streaming services such as Netflix and Amazon had overtaken numbers taking traditional pay-TV services such as Sky and Virgin Media for the first time. You want to feel fulfilled and in harmony with yourself and your world. Participants will get a basic understanding of non-tax revenue, including how it is managed within the public sector; when and how departments can re-spend revenues and use specified purpose accounts; and the roles and responsibilities of financial officers and program managers. This course explores the connection between financial elements, selling charms on etsy how successful is etsy selling indicators and results while also examining the function of comptrollership.
This course explores ways to assess yourself as a leader, establish a vision for the future, and identify obstacles to that vision. They ensure that employees are aware of their obligations under the Values and Ethics Code for the Public Sector and their specific organizational code of conduct. These online exercises were developed as timed and non-timed practice tests that follow similar patterns and conditions as the official language evaluations. This online course outlines the importance of an objective eye in the appointment process and identifies areas where bias might be introduced when finding the right fit for an appointment position. The gift could be accepted on behalf of the Government of Canada and displayed on government premises for everyone to enjoy e. This online course introduces the federal government's Policy on Green Procurement and provides detailed strategies and tools for applying its principles throughout the procurement process. A big part of doing this successfully is managing your time. Developing the Strategic Thinking Skill of Seeing the Big Picture Course X Holistic or "big-picture" thinking is used by effective strategic thinkers to generate ideas and possibilities. This course examines the strategic role, principles and infrastructure of information management systems in the Government of Canada. This course examines the various functions of official languages program management. You'll also learn how to plan, manage, evaluate and celebrate solution implementation. Participants will have the opportunity to get a behind-the-scenes look of the role finance plays in the government system.
Skip to main content Skip to "About government". You are expected to be familiar with this Policy and any updates. If you are participating in decision making activity related to a staffing process, you may have to withdraw from the selection board or the assessment committee if family or friends are candidates. In this course, you'll learn about the importance of personal accountability. This course expands on the concepts presented in the online course, Introduction to Risk Management Cand is designed to strengthen the abilities of financial officers to identify risks and manage them appropriately. In this course, you'll learn how to build rapport with customers by paying close attention to their needs, connecting with them, and being positive. The Deputy Head may require that the outside activities be modified or terminated if it how to make money as a florist online make money in usa determined that a real, apparent or potential conflict of interest exists. Excellence in the design and delivery of public sector policy, programs and services is beneficial to every aspect of Canadian public life. Project managers must have the ability to not only identify what work is required at the onset of a project, but precisely forecast how much that work is going to cost throughout the duration of the project. It introduces learners to the threat, legal, policy and business contexts for IT security and provides an overview of typical Government of Canada IT security program activities. This course introduces a comprehensive five-phase threat and risk assessment TRA methodology, applicable to any security situation, with practical examples and exercises. Participants will explore the reasons for buying green, identify the major eco-labels and what makes a good or service green, apply life-cycle analysis highest selling things on etsy how to grow your etsy business define value for money. A number of accompanying exercises, questions for reflection and job aids will further develop basic knowledge and skills in this critical aspect of government functioning. Ways to win money side hustle en espanol are enduring beliefs that influence opinions, actions, choices and decisions.
Be aware that, when you use social media, you enter a borderless communication forum. Under the Copyright Act and the Public Servants Inventions Act , anything you create, design, develop, or produce while acting within the scope of your duties or employment becomes the full property of the Government of Canada e. When in doubt, you are to immediately report the situation to your supervisorin order to seek advice or direction on how to proceed. Criticism that is not related to the job or department of the public servant may still be found to be subject to the duty of loyalty. In this course, you'll learn how to build a team—including how to set effective team goals, identify roles and assess team members' competencies—and assign roles based on these competencies. In this course, you'll learn about the key characteristics of big data, the benefits it can provide, and the types of data it incorporates. Employees, at all levels, are expected to resolve issues and conflict in the workplace in a fair and respectful manner. In this course, you will find out how our attitude, posture, gestures, facial expressions, and tone have a great impact on our communication. ESDC does not use or disclose personal information for purposes other than those for which it was originally collected or for a use consistent with the original collection, unless there is legal authority or required by statute. It covers management strategies for fostering inclusion, respect, and support. Aboriginal Considerations in Procurement C Understanding the policies and laws governing the procurement process with Aboriginal businesses is an important requirement when dealing with the comprehensive land claim settlement areas. A designated position is one that brings with it a risk for post-employment conflict of interest. Building Your Professional Network D A key factor in advancing your career is using good communication skills to build strong professional relationships and maintain an effective business network of contacts.
Participants will improve their skills in conducting effective meetings to obtain their desired results. This right is also subject to limited exceptions that are listed in the Act. As a public servant, you have a duty of loyalty to the Government of Canada and as such, you must ensure that any public statements and actions including off-duty conduct support your ability to carry out your duties; preserve impartiality and objectivity in the execution of duties; and reflect positively on the Department. If you are asked to work on an assignment or file including an inspection, investigation, appeal, mediation, or conciliation where the client is a family member or friend, you may have to remove yourself from the file. Confronting Your Assumptions W Assumptions are necessary to our ability to make sense of the world. In this course, you will learn how to develop the schedule and cost baselines and use them to monitor and measure performance throughout the project. In this course, you'll learn about what is a business plan, its main ingredients, and the steps you need to take to develop one. In this course, you'll learn about creating development programs for everyone from emerging employees to experienced leaders by considering the key concepts of career development, leadership development, and mentoring. Participants will discover the main tools used in real property management and learn about the relevant policies, roles and responsibilities of key players. It outlines key techniques you can use to identify risk, including how to use root cause identification, the Delphi technique, and brainstorming sessions. For more information on disclosing wrongdoing, you can contact the Office of Values and Ethics.
This course will teach you to carry out basic procurement activities throughout the procurement process. This course will highlight the importance of project scope management to project performance. When a public servant and the Deputy Head disagree on the appropriate arrangements to resolve a real, apparent or potential conflict of interest, the disagreement will be resolved through the resolution procedures established by the Deputy Head. Understanding the essential responsibilities you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. Or would permanent 3-day weekends change your life? Excellence in the design and delivery of public sector policy, programs and services is beneficial to every aspect of Canadian public life. You contribute to their social and economic well-being. Participants will benefit from practical techniques and advice on creating a safe and open environment for the discussion of difficult topics in the workplace. But before you can do that, you need to assess the risk to create start your online business free best places t make money tutoring online strategy to avoid or mitigate it. Participants will learn about the key factors that support and influence the internal policy development process and will be given the opportunity to put their newly acquired knowledge into practice through networking opportunities. You are responsible for ensuring the privacy of individuals by protecting their personal information, including the personal information of employees and members of the public. This one-day workshop provides executives with how much is 100 swagbucks how much is one swagbuck worth uk forum to share best practices, challenges and tools in service excellence. Participants will learn to define vehicle procurement in the federal government, outline the management and accountability structure for light-duty vehicles and provide details on the federal fleet greening initiative. This employee has been an integral part of the Request for Proposal process and he provides key technical information that is used in the evaluation of proposals. Developing a Business Execution Culture X A corporate initiative requires more than just a managerial mandate.
Ensuring Successful Presentation Delivery C Presentation excellence can be achieved when the standard of your delivery matches the quality of your content. It outlines the values and expected behaviours that guide public servants in all activities related to their professional duties. Knowing how to self-assess your leadership skills and competencies is important if you want to chart your development and plan your future growth as a leader. Participants will develop the necessary skills and expertise to properly plan and conduct interviews. Immediately report loss, theft or damage to your supervisor. Participants will gain valuable knowledge and best practices to help them apply the principles of security awareness in their organization. This is module 1 of 8. Last week, Ofcom revealed that subscribers to streaming services such as Netflix and Amazon had overtaken numbers taking traditional pay-TV services such as Sky and Virgin Media for the first time. The EAP often deals with issues related to grief, stress, family and work-related problems. Participants will also be able to consult useful links on this topic. A big part of doing this successfully is managing your time. As a public servant, you have a duty of loyalty to the Government of Canada and as such, you must ensure that any public statements and actions including off-duty conduct support your ability to carry out your duties; preserve impartiality and objectivity in the execution of duties; and reflect positively on the Department.
This course explains why it is important for an organization to foster a respectful work environment. A designated officer will decide whether a conflict of interest situation exists and, if so, make recommendations for dealing single leg mlm business plan calculator top direct selling companies in the us it. There are many techniques that can help you consistently deliver the best customer service. Udemy make money online side school hustle choosing topics relevant to their learning needs, participants will gain a better understanding administrator home based business fastest growing home business their role in the federal public service. Managers have to understand the mix of emotions and thoughts that come with change, then identify and address the underlying causes of employee resistance. Both supervisorsand employeescan seek advice from the Office of Values and Ethics. In this course, you'll learn to identify and judge arguments, recognize logical fallacies and persuasion techniques, and make effective arguments of your. Online Creating a Respectful Workplace G Employees and managers need to understand both what constitutes workplace harassment and their role and responsibilities if they are to maintain and create a respectful workplace. This course introduces tried-and-true guidelines for emailing effectively. Employees, at all levels, are expected to resolve issues and conflict in the workplace in a fair and respectful manner. This course introduces techniques for managing e-mail effectively. This course provides you with an understanding of why motivating strategies are important to you as a leader. Everyone deserves to work in an environment where they are respected and treated with dignity and fairness. This online course examines the functions and the organizational relationships between Parliament, the Government of Canada and the federal public service. This course will help you recognize the characteristics of different types of difficult people and respond effectively by understanding the motivations underpinning their behaviour. Also, you must not use information gathered from your former public service workplace for your own purposes or personal benefit. Breaches of trust or fraud by a public officer are governed by section of the Criminal Code. It is extremely important that you keep records that document and support your financial decisions. In this course, you will learn listening skills that can help in the workplace and techniques for becoming an effective active listener. This course examines the various functions of official languages program management.
Each week, you will log in to review course material and participate in activities and discussions at a time that suits you Note: This is an asynchronous format, which means that participants log in to contribute at different times. Using a case-study approach, this course presents the objectives, steps and elements needed to prepare a viable business case. This course will explain how the signs and symptoms of stress could be of physiological, behavioral, and psychological nature and where these stresses can come from. This course provides the knowledge and practical skills needed to manage a contract for services. Participants will gain a foundational understanding of IT security that can be adapted to organizational contexts across the public service. Finding Your Bearings as a Project Manager T If you want to learn the basics of what it means to lead a project without all the technical jargon, this course is for you. This course introduces key financial legislation, regulations and policies and their impact in the federal government work environment. Participants will improve their reading and writing skills and the quality of the written material they produce in their second language at work.